Refunds and Cancellations

Refunds

All ticket sales are final. We review requests for serious illness, bereavement or other extraordinary circumstances case by case, so please email us as soon as possible.

Approved refunds go to the original payment method within 5 to 10 business days.

If you see a charge you do not recognize or have a problem with an order, email us first and we will reply within 2 business days.

If we postpone the event

Tickets are not refunded. Every ticket holder receives a credit equal to the amount paid.

The credit can be used for the new date or for any future Conte Productions event.

We will email every ticket holder with the new date and how to use the credit.

If we cancel the event

Every ticket holder receives a full refund to the original payment method within 5 to 10 business days.

We will email every ticket holder to confirm.

Changes to the program

The program, performers and timing may change without notice. A change to the program is not grounds for a refund.

Questions

Email us at acontechristmas@gmail.com or call (647) 898-6309. We reply within 2 business days.